Retail

ISO 10001:2018 Customer Satisfaction - Codes of Conduct Guidance on planning, designing, implementing and improving customer satisfaction codes of conduct — the promises an organization makes to its customers about how it will behave — as the first line of defence against complaints and disputes. Management Systems ISO 10002:2018 Complaints Handling in Organizations Guidance on handling complaints about products and services inside an organization — from receipt and acknowledgement through investigation, resolution and follow-up, to using complaint data for improvement. Management Systems ISO 10003:2018 External Dispute Resolution for Customer Satisfaction Guidance on resolving product- and service-related complaints that an organization has been unable to settle internally, by using dispute resolution providers external to the organization. Management Systems ISO 10004:2018 Monitoring and Measuring Customer Satisfaction Guidance on defining and implementing processes to monitor and measure customer satisfaction, covering what to measure, how to gather direct and indirect data, and how to analyse and act on the results. Management Systems ISO 22000:2018 Food Safety Management Systems The certifiable food safety management system standard for any organization in the food chain, combining the harmonized management system structure with HACCP principles and prerequisite programmes. Current edition is ISO 22000:2018 with Amendment 1:2024; a revision is at Draft International Standard stage. Management Systems Certifiable ISO 42001:2023 Artificial Intelligence Management Systems The first certifiable AI management system standard (AIMS), specifying requirements for the responsible development, provision and use of AI systems Technology & Innovation Certifiable ISO 27701:2025 Privacy Information Management Systems Certifiable requirements for a privacy information management system (PIMS); the 2025 second edition is a standalone standard, no longer an extension to ISO/IEC 27001 Management Systems Certifiable ISO 14025:2026 Environmental Product Declarations (EPDs) Principles, requirements and guidance for environmental product declaration (EPD) programmes and their EPDs; second edition published June 2026, replacing ISO 14025:2006 Sustainability & Environment ISO 28001:2007 Supply Chain Security - Best Practices, Assessments and Plans Requirements and guidance for organizations in international supply chains to develop and implement supply chain security processes and establish a documented minimum level of security, supporting Authorized Economic Operator programmes. Management Systems ISO 14020:2022 Environmental Statements and Programmes for Products - Principles and General Requirements Establishes principles and general requirements applicable to all types of product-related environmental statements and environmental statement programmes, including self-declared claims, ecolabels, EPDs and footprint communications. Management Systems ISO 14021:2026 Self-Declared Environmental Claims Establishes principles, requirements and guidance for self-declared environmental claims about products, including qualification of terms such as recyclable, recycled content, compostable, degradable, reusable, carbon footprint and carbon neutral. Management Systems ISO 22005:2007 Traceability in the Feed and Food Chain General principles and basic requirements for designing and implementing a feed and food traceability system, applicable to organizations operating at any step of the feed and food chain. Reviewed and confirmed in 2022. Industry-Specific