Finance & Banking

ISO 9004:2018 Quality Management - Guidance for Sustained Success Guidance for organizations that want to go beyond conformity with ISO 9001 and improve their overall ability to achieve sustained success, including a self-assessment tool for judging maturity. Management Systems ISO 10001:2018 Customer Satisfaction - Codes of Conduct Guidance on planning, designing, implementing and improving customer satisfaction codes of conduct — the promises an organization makes to its customers about how it will behave — as the first line of defence against complaints and disputes. Management Systems ISO 10002:2018 Complaints Handling in Organizations Guidance on handling complaints about products and services inside an organization — from receipt and acknowledgement through investigation, resolution and follow-up, to using complaint data for improvement. Management Systems ISO 10003:2018 External Dispute Resolution for Customer Satisfaction Guidance on resolving product- and service-related complaints that an organization has been unable to settle internally, by using dispute resolution providers external to the organization. Management Systems ISO 10004:2018 Monitoring and Measuring Customer Satisfaction Guidance on defining and implementing processes to monitor and measure customer satisfaction, covering what to measure, how to gather direct and indirect data, and how to analyse and act on the results. Management Systems ISO 27000:2018 Information Security Management Systems - Overview and Vocabulary The overview and vocabulary document for the ISO/IEC 27000 family. It explains how the ISMS standards fit together and defines the terms they use, and is available free of charge from ISO. Management Systems ISO 31010:2019 Risk Assessment Techniques A catalogue of risk assessment techniques with guidance on selecting and applying them. The second edition, IEC 31010:2019, replaces the 2009 edition and complements ISO 31000. Management Systems ISO 27001:2022 Information Security Management Systems The certifiable requirements standard for an information security management system. Current edition is ISO/IEC 27001:2022 with Amendment 1:2024 (climate action); Annex A lists 93 controls organised into four themes. Management Systems Certifiable ISO 27002:2022 Information Security, Cybersecurity and Privacy Protection - Security Controls The implementation guidance companion to ISO/IEC 27001. It describes 93 information security controls in four themes, each with purpose, guidance and attributes, and is not itself a certifiable standard. Management Systems ISO 22301:2019 Business Continuity Management Systems The certifiable business continuity management system standard. Current edition is ISO 22301:2019 with Amendment 1:2024 (climate action); a revision is in preparation at committee draft stage. Management Systems Certifiable ISO 37301:2021 Compliance Management Systems Certifiable requirements for a compliance management system, replacing the guidance-only ISO 19600:2014 Governance & Social Certifiable ISO 42001:2023 Artificial Intelligence Management Systems The first certifiable AI management system standard (AIMS), specifying requirements for the responsible development, provision and use of AI systems Technology & Innovation Certifiable ISO 20022:2026 Financial Services - Universal Financial Industry Message Scheme Multi-part standard defining a common modelling methodology, repository and message scheme for financial industry messaging; Part 1 (metamodel) third edition published 2026 Industry-Specific ISO 27005:2022 Information Security Risk Management Guidance on managing information security risks in support of an ISO/IEC 27001 information security management system; guidance only, not certifiable Management Systems ISO 27701:2025 Privacy Information Management Systems Certifiable requirements for a privacy information management system (PIMS); the 2025 second edition is a standalone standard, no longer an extension to ISO/IEC 27001 Management Systems Certifiable ISO 27032:2023 Cybersecurity Guidelines for Cyberspace Guidelines for Internet security, explaining how Internet security relates to network, web and cybersecurity; second edition published 2023, replacing the 2012 cyberspace-focused edition Management Systems ISO 22739:2024 Blockchain and DLT - Vocabulary The international vocabulary for blockchain and distributed ledger technologies; second edition published 2024, replacing ISO 22739:2020 Technology & Innovation ISO 23257:2022 Blockchain and DLT - Reference Architecture Reference architecture for blockchain and distributed ledger technology systems, defining concepts, roles, functional components and architectural views Technology & Innovation ISO 23894:2023 Artificial Intelligence - Risk Management Guidance on managing risk specific to artificial intelligence, applying the ISO 31000 risk management model to AI development and use; guidance only, not certifiable Technology & Innovation ISO 24028:2020 Artificial Intelligence - Overview of Trustworthiness in AI A technical report surveying the factors that affect the trustworthiness of systems providing or using AI, including transparency, explainability, controllability, robustness, safety, security and privacy. Technology & Innovation ISO 30414:2025 Human Resource Management - Human Capital Reporting and Disclosure The 2025 second edition of the human capital reporting standard, setting out requirements and recommendations for internal and external human capital reporting and disclosure (HCRD). It replaces the withdrawn ISO 30414:2018. Management Systems ISO 9362:2022 Banking - Business Identifier Code (BIC) Specifies the elements and structure of the business identifier code (BIC), a universal identifier for financial and non-financial institutions used to address messages, route transactions and identify business parties. Industry-Specific